Refund policy

We're sorry to see you go, please send us some constructive feedback so we can know how to serve the next customer better. We are constantly looking for ways to improve our systems, lead times, shopping experience, and customer service.

IMPORTANT! Before proceeding, know that all boots must be returned in like-new condition. This means the boots cannot have been worn outside, laced up tightly, oiled, dirty, scuffed, or show any signs of wear. All returns for exchanges or refunds will be rejected if these conditions are present.

Please read and follow the below policy instructions to complete your return.

*All Custom Boots have a Non-refundable build fee of $150*

Return Instructions:

If you Purchased items at a retail location you can simply return the items back to the original point of sale at no cost!

For all other returns please fill out a return request form through our online portal at jkboots.loopreturns.com within 30 days of receiving your order.

  • All returns must be approved by our JK Boots return/exchange team upon arrival. 

  • Ship your items to JK Boots at 10220 E Sprague Ave. Spokane Valley WA 99206.

  • We require customers to cover the cost of shipping for the returned item(s). We suggest the addition of insurance coverage and tracking information via your chosen return carrier to protect and confirm shipment.

It will take approx. 7-14 business days to process your refund, it will then transition to the merchant processor or bank's system to complete the refund and will typically be deposited into your account a few days later. Please be patient as this timeline can be affected by volume and time of year.

The condition of returned products is important and as such, the following is a list of NON REFUNDABLE or NON RETURNABLE order examples:

  • Boots that are returned in dirty or muddy condition, scuffed or have heavy creasing, been oiled, or worn outdoors this includes try-on boots.

  • Boots that have been shipped out to JK Boots past 30 days of the original delivery date.

  • Boots that in the opinion of the customer are made incorrectly, of cosmetic defect that do not meet our quality control/warranty criteria. See the "Quality Control" article in the help desk for more info.

  • Boots that are purchased from our "Seconds" rack. 

  • Boots that have Custom Uppers.

  • Boots that have custom logos

  • Boots that have been rebuilt

  • Boots that have been re-soled.

  • Boots that are purchased second hand, from a third party or a dealer. 

  • Boots that are delayed due to a third party carrier shipping delay.

  • Boots that are not completed or shipped within approximate JK Lead times.

  • Expedited Service Charge

  • Shipping Charges

  • Any of the following Boot Models: 

    • Caulk Logger

    • Ironhide

    • Station Boot

If any of the above criteria are not met, JK Boots cannot process a refund for you. You will be required to cover all shipping costs associated with returning the boots back to you. 

 

ADDITIONAL POLICY INFO